Contact Us

Data protection through the form

Never send your password, a copy of your identification document, a bank statement, or any other financial detail through this contact form. The form is built for general enquiries about the Spinz experience — questions about games, account settings, or how a promotion works. It is not an encrypted channel for sensitive material, and no legitimate operator will ever ask you to transmit such information through a web form. If a request for that kind of data arrives, it is a strong sign of a scam, and you should stop the conversation immediately.

Gambling support

If you are struggling with gambling and need help, the contact form is the wrong place to turn. This team reads and replies in English, but it is not a counselling service. Look instead for a dedicated gambling-support organisation — those services operate independently, offer confidential advice, and can talk you through deposit limits, self-exclusion, and other tools that put you back in control. The same applies if you need to discuss a problem with your own gambling behaviour: contact the operator through its formal support channels, and seek help from a recognised support body in parallel. Responsible gambling tools exist precisely so that you can set boundaries before a situation becomes difficult.

Communication and confidentiality

The team reads and replies in English, so write to them in that language and you will get the clearest response. Do not include your full banking details, your card number, or scans of any document in the message itself. The team will respond within a reasonable time, but it will never ask you to confirm your identity by sending a password or a financial record through this form. If you are unsure whether a request is genuine, close the form and go directly to the operator’s official help pages. Treat any demand for money, payment details, or identity documents with suspicion — legitimate support teams do not operate that way.